frequently asked questions

iBackup Viewer

Does iBackup Viewer support iTunes encrypted backups?

From version 2.10, iBackup View supports encrypted backups with Pro version. If you are still running free version and want extract data from encrypted backups, please upgrade to the Pro version.

What should I when the app crashes?

There are many reasons cause running app crash. When you have the crash problem, usually reopening will make it work. If it keeps crashing, please send us email to support@imactools.com with the crash information attached.

Generally, there will be a crash report window appears when the app crashed, which looks like

click "Report..." and copy & paste the information into your email message.

How about music and movies?

Since iTunes doesn't save tracks of music and movies on iPhone/iPad to backups. So, iBackup Viewer can't get any information about songs tracks from the iPhone backups. If you would like to transfer songs from iPhone / iPad to mac, please try Cefipx, which is the app to copy songs back to computer from iPod / iPhone.

No window appears after crashes?

Sometime, the system won't show a crash report window after crashes. But, you can find the crash log under folder ~/Library/Logs/DiagnosticReports

For lion user, the eay to get the Library folder is to choose Go to Folder from Finder's Go menu and enter "~/Library/Logs/DiagnosticReports"

Otherwise, go to Applications -> Utilities and run Console.app, find the crash log there.

Some app is lack of icon?

Apps sometimes are lack of icon, because those apps are not existing on local computer in iTunes library.

Where does iTunes save the backups?

iTunes normally creates and saves the iPhone backups to:

Mac OS X: /Users/USERNAME/Library/Application Support/MobileSync/Backup

Windows XP: C:\\Documents and Settings\\USERNAME\\Application Data\\Apple Computer\\MobileSync\\Backup

Windows Vista, Windows 7, Windows 8: c:\\Users\\USERNAME\\AppData\\Roaming\\Apple Computer\\MobileSync\\Backup

What is the password when I switch to a backup?

The password is required only for encrypted backups. This is the password you typed in when you created the backup with iTunes. You must remember the password secretly, and you will not restore the backup to your iPhone with iTunes nor extract data with iBackup Viewer Pro without the password.

Can iBackup Viewer recover the password of an encrypted backup?

No, the password is for protecting your privacy, you need to keep it safe by yourself. iBackup Viewer doesn't intend to be a crack tool for recovering any passwords.

How to export messages to pdf file with Windows version?

Windows version of iBackup Viewer does not support to save messages as pdf files by itself, but it supports to print out messages in well formatted layout. So, to save messages as pdf file on windows system, you can install third party free pdf printer driver like PDF Creator, and print out messages to pdf.

Can I restore messages in backups to my new iPhone?

No. You can not restore messages back to iPhone with iBackup Viewer both free version and pro version.

My new created backup with iTunes does not appear in iBackup Viewer, why?

First, please make sure that the backup was created successfully. iBackup Viewer will not show unfinished backups.
Then, you need to check if you have moved backups to other folder than the default location.

Mac: /Users/USERNAME/Library/Application Support/MobileSync/Backup

Windows XP: C:\\Documents and Settings\\USERNAME\\Application Data\\Apple Computer\\MobileSync\\Backup

Windows Vista, Windows 7, Windows 8: c:\\Users\\USERNAME\\AppData\\Roaming\\Apple Computer\\MobileSync\\Backup

I can't see any attachments along with the messages, why?

If you are Mac user and your system is earlier than 10.8, it is possible that iBackup Viewer disables the feature to load and display attachments with messages by default. You can enable it by opening "Preferences" window and switch to "Backup", check the option "Load and display attachments for messages" then reload the backup again.

iBackup Viewer keeps crash on 64-bit Windows systems.

If you're running iBackup Viewer on Windows 7 64-bits, Windows 8 64-bits and Windows 9 64-bits, and the program keeps crashing, please try to modify the compatibility of the program by right-clicking on "iBackup Viewer.exe" and choose "Properties". Then switch to "Compatibility" tab, check "Run this program in compatibility mode for" and choose "Window XP (Service Pack 3)".

What can I do if the program doesn't launch properly with WerFault.exe error on Windows 10?

When you have trouble to launch iBackup Viewer on Windows 10 with error "WerFault.exe - Application Error". Please try to run the program in compatibility mode as Windows 7 by these steps:

1. Right click on the "iBackup Viewer.exe" or the shortcut on desktop.
2. Click on Properties
3. Click on the Compatibility tab.
4. Check the Run this program in compatibility mode for box
5. Click on the drop down menu arrow and select Windows 7.
6. Click on OK to apply the changes.

Why the export folders from the iPhone backup sometimes are empty on Mac?

If you save data for iOS app, and some folders look empty. Normally this is because of the folder name with leading . (dot), which are hidden on macOS by default. To show such hidden folder and files, you can open a Finder window, and press Command(â) + Shift + Dot(.) to show all folders and files.