Frequently Asked Questions

Try to remove your iPod from computer, and connect it again. This always solves the problem.

If you add a ringtone but not appears on iPhone, please quit the "Settings" on iPhone and reopen the "Settings" the ringtone will be loaded then.

Yes, iCopyAssistant supports wide range of iPod and iOS devices, including iPod(iPod Nano, iPod Classic,iPod Shuffle), iPhone (iPhone, iPhone 3G, iPhone 3GS, iPhone 4, iPhone 4S), iPad (iPad 1, iPad 2, New iPad), iPhone 13 and iPhone 13 Pro . And works with up to latest version of iOS.

There're many reasons can cause the crash.
First, please check that iTunes can recognize your iPhone/iPad, if yes, contact us with details about version of iOS and iTunes.

This is always because that your system or hard disk get errors. Please try to fix the disk errors with "Disk Utility", or reinstall your Mac system.