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Frequently Asked Questions

Q
Does iBackup Viewer support encrypted backups?
A
Currently, iBackup Viewer can't handle encrypted backups. Whenever you switch to an encrypted backup, there will be a message for warning.

But, we're working the decryption, hope encrypted backups will be supported soon.

Q
What should I when the app crashes?
A
There are many reasons cause running app crash. When you have the crash problem, usually reopening will make it work. If it keeps crashing, please send us email to support@imactools.com with the crash information attached.

Generally, there will be a crash report window appears when the app crashed, which looks like

click "Report..." and copy & paste the information into your email message.

Q
No window appears after crashes?
A
Sometime, the system won't show a crash report window after crashes. But, you can find the crash log under folder ~/Library/Logs/DiagnosticReports

For lion user, the eay to get the Library folder is to choose Go to Folder from Finder's Go menu and enter "~/Library/Logs/DiagnosticReports"

Otherwise, go to Applications -> Utilities and run Console.app, find the crash log there.

Q
How about music and movies?
A
Since iTunes doesn't save tracks of music and movies on iPhone/iPad to backups. So, iBackup Viewer can't get any information about songs tracks from the iPhone backups. If you would like to transfer songs from iPhone / iPad to mac, please try Cefipx, which is the app to copy songs back to computer from iPod / iPhone.
Q
Some app is lack of icon?
A
Apps sometimes are lack of icon, because those apps are not existing on local computer in iTunes library.

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